Product Executive · Platform Builder

Two decades shipping enterprise platforms for §McDonald's, Taco Bell, and Disney§.

Now shipping the AI agents that replace the manual work behind them.

See the results → Get in touch
Platforms trusted by the biggest brands in the industry
McDonald'sTaco BellDisneyMadison Square GardenRestaurant365SpotOn
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USD in transactions processed annually
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locations live worldwide
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building enterprise SaaS at scale
// Results

Outcomes that compound.

Two decades of shipped platforms and the business impact behind them — from AI-native foundations to legacy replacements at global scale.

+20% ARR
AI & data foundation
Built R365's unified Snowflake data pipelines, access governance, and inference platform — the base for the company's next generation of AI-native products.
Restaurant365 · 2024–26
Production AI
Agents shipped, not slides
Bug-solving agents for automated triage, root-cause classification and defect resolution — plus an agentic pipeline that autonomously handles integration setup.
Restaurant365 · 2024–26
$12.5M
ARR, up from $11.1M
Grew integration & configuration ARR with +22% YoY in POS Polling and $1.1M in stalled pipeline recovered through gap closures.
Restaurant365 · FY25→FY26
33% MAU
Growth, 3 years running
Compounded monthly active users for three consecutive years by building employee-centric mobile experiences that people actually open.
Restaurant365 · 2023–26
$65M
Platform delivered 0→1
Led delivery of the Genius platform replacing every legacy system — 90 people across 5 countries — the pivot that moved the business from licensing to SaaS.
Genius / Global Payments · 2014–17
90% ↓
Incidents, McDonald's Europe
Cut POS incident rates by 90% while expanding the product from 14 to 65 countries — accurate regional requirements, resolved within SLA.
NewPOS · 2003–07
$66M ARR / $19B in orders — highest transaction volumes at SpotOn
First enterprise IAM modernization — 5 privilege systems unified, least-privilege + audit trails
Unified Design system — company-wide UX consistency, faster velocity
// Arc

How I lead — and how I got here.

For 20+ years I've turned enterprise complexity into compounding growth — from McDonald's point-of-sale in 60+ countries to AI agents running in production today. I started as a technical writer and support engineer; I lead product orgs now. The through-line never changed: build the platform, then let it scale.

Platform thinking

Enterprise-grade foundations that compound — adaptable integrations, intelligent automation, and developer ecosystems built to scale.

AI-native by default

I've shipped production AI agents that replace manual engineering at scale. The frontier belongs in the roadmap, not the keynote.

Orgs that ship

I build and lead product trios and groups that deliver reliably — on-time, on-budget, across continents and time zones.

2023 — Present
Restaurant365
General Manager, Platform & Integrations · Remote
400+ integrations & APIs, AI/data foundation, enterprise IAM. Built & lead the P&I product org — 14 trios.
2019 — 2023
SpotOn (formerly Appetize)
Product Director, Enterprise · Remote
POS, kiosk, KDS, and ordering across sports, entertainment & hospitality. $66M ARR, $19B in orders.
2018 — 2019
Payzer
Director, Product Development · Charlotte, NC
End-to-end CRM, dispatch, financing & payments for contractors; full mobile app redesign.
2017 — 2018
Independent Consulting
Agile Program & Delivery · Charlotte, NC
Ally Bank, Bank of America (12 mobile teams, SAFe launch), Duke Energy (NERC CIP compliance).
2012 — 2017
Genius (Global Payments)
Sr. Director → Director, Product · Charlotte, NC
$65M platform delivery, Taco Bell app replatform, XPEDITE & XPIENT Commerce Engine (0→1).
2010 — 2011
The Production Pool
Product Development Director · London, UK
Budgeting, marketplace & production software for screen advertising and film.
2008 — 2010
Flextronics RFID COE
Sr. Project Coordinator · Sorocaba, Brazil
$3M/yr RFID + IoT R&D center; HP sponsor lead; Black Gold project added $5M in funding.
2001 — 2007
NewPOS (McDonald's POS · Savista)
Tech Writer → Business/Support Mgr → Sr. Business Analyst · Brazil & UK
McDonald's global point-of-sale: 14→65 countries, 90% fewer incidents, scaled teams 500%.
// Toolkit

What I work with.

AI & Data
SnowflakeClaude / LLM platformsMCP & inferenceAgentic pipelinesChatGPTCopilot
Product & Strategy
Aha!ProductboardJiraDragonboatMiroAsana
Cloud & Platform
AWSAzureDockerKubernetesNew RelicSalesforceSAP
Credentials & Languages
PMP (PMI)SAFe PractitionerScrum MasterEnglishPortuguese (native)

Building something ambitious? Let's talk.

Open to executive product & platform leadership — full-time or fractional.
Email me LinkedIn
Belmont, NC · Remote